Privacy Policy

Griffith Watch Company respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, sign up for marketing, enter a promotion, or otherwise interact with Griffith Watch Company.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Customer service messages
• Giveaway or promotion entries
• Email or SMS marketing preferences

We may also collect certain information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Products viewed
• Referring website
• General website activity
• Cookie and tracking data

This information helps us operate our store, fulfill orders, improve the customer experience, and understand how visitors use our website.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Ship products and provide tracking information
• Communicate with you about your purchase
• Provide customer service and warranty support
• Handle returns, refunds, and exchanges
• Send email or SMS marketing when you have opted in
• Run giveaways, promotions, and customer engagement campaigns
• Improve our website, products, and customer experience
• Prevent fraud, abuse, or unauthorized transactions
• Comply with legal, tax, accounting, and business obligations

Orders, Payments, and Security

When you place an order, your payment information is processed securely through our ecommerce and payment processing partners. Griffith Watch Company does not store full credit card numbers on its own servers.

We take reasonable steps to protect customer information, but no website, payment system, or internet transmission can be guaranteed to be completely secure.

Email and SMS Marketing

If you sign up for our email or SMS list, we may send you product updates, promotions, launch announcements, giveaway information, and other Griffith Watch Company communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

You may opt out of SMS marketing at any time by replying STOP, where applicable.

Even if you opt out of marketing messages, we may still send transactional messages related to your order, shipping, returns, warranty support, or customer service.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, measure advertising effectiveness, and provide a better shopping experience.

These technologies may help us remember your preferences, analyze traffic, understand product interest, and show relevant marketing through platforms such as Google, Meta, TikTok, Shopify, Klaviyo, or similar providers.

You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Advertising and Analytics

We may work with third-party advertising, analytics, ecommerce, and marketing platforms to help operate and grow our business. These providers may collect or process certain information on our behalf to help us measure website activity, improve advertising, and communicate with customers.

These providers may include, but are not limited to:

• Shopify
• Payment processors
• Shipping providers
• Email and SMS marketing platforms
• Google
• Meta
• TikTok
• Analytics providers
• Fraud prevention tools

Each third-party provider handles information according to its own privacy practices.

How We Share Information

We do not sell your personal information in the traditional sense.

We may share information with trusted service providers who help us operate Griffith Watch Company, including ecommerce platforms, payment processors, shipping carriers, marketing platforms, analytics providers, customer service tools, fraud prevention services, legal professionals, tax professionals, and compliance providers.

We may also share information when necessary to comply with the law, respond to legal requests, protect our rights, prevent fraud, enforce our policies, or protect customers and the business.

Data Retention

We retain customer information only as long as reasonably necessary for the purposes described in this Privacy Policy. This may include order fulfillment, customer support, warranty service, returns, tax records, accounting records, fraud prevention, legal compliance, and business operations.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we have about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing communications
• Limit certain advertising or tracking activities
• Ask how your information is collected, used, or shared

To make a privacy request, contact us at support@griffithwatches.com.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

International Customers

If you access our website from outside the United States or place an international order, your information may be processed in the United States or in other countries where our service providers operate.

By using our website, you understand that your information may be transferred, stored, or processed outside your country of residence.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services. Griffith Watch Company is not responsible for the privacy practices, content, or policies of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Last Updated” date above.

Your continued use of our website after any changes are posted means you accept the updated Privacy Policy.

Contact Us

For questions about this Privacy Policy or to make a privacy request, contact us at:

Griffith Watch Company
Email: support@griffithwatches.com
Website: griffithwatches.com